Privacy Policy

Sovithaxezara is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information.

Last Updated: March 15, 2025

1. Information We Collect

We collect various types of information to provide and improve our financial education services. The information we gather helps us deliver personalized learning experiences and maintain the security of our platform.

Personal Information

Name, email address, and contact information when you register for our services

Billing information and payment details for subscription services

Professional background and financial goals to customize your learning experience

Communication preferences and language settings

Identity verification documents as required by Malaysian financial regulations

Usage Information

Course progress, completion rates, and learning analytics

Website interaction data, including pages visited and time spent

Device information, browser type, and operating system

IP address and geographic location for security purposes

Search queries and content preferences within our platform

2. How We Use Your Information

Your information enables us to provide comprehensive financial education services tailored to your entrepreneurial journey. We use this data responsibly to enhance your learning experience while maintaining strict security standards.

Purpose	Information Used	Legal Basis
Service Delivery	Personal details, learning preferences	Contract performance
Payment Processing	Billing information, transaction history	Contract performance
Course Recommendations	Learning progress, interests, goals	Legitimate interest
Customer Support	Contact details, account information	Contract performance
Security Monitoring	IP address, device information	Legitimate interest

3. Information Sharing and Disclosure

We maintain strict controls over how your information is shared. Sovithaxezara does not sell your personal data to third parties and only shares information when necessary to provide our services or comply with legal requirements.

Service Providers

We work with trusted third-party service providers who assist in delivering our platform. These partners include payment processors, email service providers, and analytics tools. All service providers are bound by confidentiality agreements and are required to protect your information according to our standards.

Legal Requirements

We may disclose your information when required by Malaysian law, court orders, or regulatory authorities. This includes compliance with financial regulations, tax reporting requirements, and responses to lawful requests from government agencies.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such transfer and ensure your data remains protected under this privacy policy.

4. Your Rights and Choices

You have significant control over your personal information. We provide various mechanisms to exercise your privacy rights and manage your data according to your preferences.

Access and Portability

Request a copy of all personal information we hold about you in a structured, machine-readable format. You can also request data portability to transfer your information to another service provider.

Correction and Updates

Update or correct any inaccurate personal information through your account settings or by contacting our support team. We will verify your identity before making changes.

Deletion Rights

Request deletion of your personal information, subject to legal and contractual obligations. Some information may be retained for regulatory compliance or legitimate business purposes.

Communication Preferences

Control what communications you receive from us, including marketing emails, course updates, and newsletters. You can unsubscribe at any time using the links in our emails.

Data Security and Protection

We implement comprehensive security measures to protect your information, including encryption, secure servers, regular security audits, and employee training on data protection. Your payment information is processed using industry-standard encryption and we never store complete credit card details on our servers.

5. Data Retention and Storage

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Retention Periods

Account information: Retained while your account is active plus 7 years after closure

Learning progress data: Retained for 5 years to support ongoing education goals

Payment records: Retained for 7 years as required by Malaysian tax regulations

Marketing communications: Retained until you unsubscribe or request deletion

Support tickets: Retained for 3 years for quality assurance purposes

Secure Deletion

When information is no longer needed, we securely delete it from our systems using industry-standard data destruction methods. This includes overwriting digital storage and physical destruction of hardware when necessary.

6. International Data Transfers

While Sovithaxezara is based in Malaysia, some of our service providers may process your information in other countries. We ensure that any international transfers meet appropriate data protection standards through various safeguards.

Transfer Safeguards

Adequacy decisions recognizing equivalent data protection standards

Standard contractual clauses approved by data protection authorities

Binding corporate rules for multinational service providers

Certification schemes demonstrating compliance with data protection principles

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and provide personalized content. You have control over these technologies through your browser settings.

Types of Cookies

Essential cookies: Required for basic website functionality and security

Performance cookies: Help us understand how visitors interact with our website

Functional cookies: Remember your preferences and personalize your experience

Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can manage cookie preferences through your browser settings or our cookie preference center. Please note that disabling certain cookies may affect website functionality.

8. Children's Privacy

Sovithaxezara's services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a child without proper consent, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately. We will investigate and take appropriate action to protect the child's privacy.

9. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes through email or prominent notices on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Sovithaxezara Privacy Team
B432, Tower B2, Level B424, 4, Jalan Pending
City Bridge Commercial Centre
93450 Kuching, Sarawak, Malaysia

Phone: +60137122456
Email: info@sovithaxezara.sbs

We will respond to your privacy inquiries within 30 days and work with you to resolve any concerns about your personal information.